1. What is your major service? Our company mainly offer you wedding dresses, evening dresses, cheongsam(qipao), which are designed by tailors with over ten years experiences. 2. What are the benefits of becoming Moon-Spring.com Vip members? Once you become our Moon-Spring members, you can enjoy discounts. Besides, we will send you new arrivals information through e-mails. And you can obtain one-to-one service online. 3. What is the shipping and delivery charge? The shipping is free of charge, including wedding dresses, evening dresses and qipao. The accessories will also be free of shipping if they are bought together with dresses. By the way, There may arise some customs duty and you need to pay it yourself. 4. How can I give my payment? Paypal ( including credit cards), Western Union money transfer, and banking transfer are available. We will provide detailed account information and fast payment passage for all the three methods. 5. What should I do if I wanna give an order? You should first add the products to your shopping cart. Then confirm your size, requsts and other information. Finally choose a payment method and confirm the payment. ( refer to shopping Guide for more ) 6. How long will I receive my order? Generally speaking, for standard shipping time, you will receive your order in about 4 weeks after we get your measurement and payment. 7. If I’m not satisfied with the products, can I return or alter them Because the dress is custom-made only for you, we do not provide returning or exchanging service. Nevertheless we provide altering service for free if you are not satisfied. If you have other questions, please refer to our help center or connect with our contact staff.